Food for thought on software processes

I was at a Big Data networking event sponsored by Datastax and had an interesting conversation.

If you are a large fund, say a pension fund, and you are doing due diligence on your brokerage and you want to know whether they have proper software quality assurance processes in place there is a very easy way to get an answer. Find out whether your own IT department has proper software engineering processes in place. If your answer is no then you are not doing your best for your customers that you expect done for you.

Financial firms trade and compete with one another and chances are no one really manages software in a safe and predictable fashion.

Treat your customers same way you would want to be treated. Manage your IT systems in a way that you want your service providers to manage theirs.